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Knowledgebase : iPhone > Troubleshooting Viber
To disable or enable the Airplane Mode, please follow the
instructions below:
1. Go to your iPhone Home screen.
2. Enter your iPhone settings.
3. Turn on / off the Airplane Mode.
Stay tuned!
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In case you receive the following screen when attempting to
send/receive
messages:
\"THIS APP DOES NOT HAVE ACCESS TO YOUR PHOTOS OR VIDEOS\".
This is a temporary issue which we are currently working on, please
follow
this simple work around:
...
Viber uses your contact list in order to recognize other Viber users.
This means that no one can call you on Viber unless they already have
you listed or know your telephone number. This works the same way as
your regular carrier calls. Your telephone num...
A GSM call is a 'regular call'. Making a GSM call means that you are
placing a call through your phone carrier and operation fees will
apply.
The 'Switch to GSM' button gives you the option to place a regular
GSM call instead of a free Viber call. ...
TO CHANGE YOUR IPHONE'S DEFAULT LANGUAGE PLEASE GO TO:
1. Settings.
2. General.
3. International.
4. Language.
5. Tap on the language you wish to use.
6. Tap on 'Done'.
*NOW YOUR VIBER SHOULD CHANGE TO YOUR DEVICE'S DEFAULT LANGUA...
If you would like to change your Viber number, simply deactivate your
Viber account to restart the setup process. You may do this in the
"More" tab of the Viber application. Reactivate your Viber account
right after and just enter the new number which...
When this happens, generally you don't need to uninstall and
reinstall. This usually happens due to unstable internet connections
or has to do with importing your contacts from an external source such
as syncing with iCloud, exchange, or Google account...
The Access Code feature was created for identification purposes. It is
in our interest to protect our user's identity.This is why it is
important that users receive their Access Code via SMS, or via
callback, rather than via email, to ensure that they are...
In order to restart Viber, simply do the following:
1. Press the Home button twice (double click), to go into your
multitasking menu.
2. Tap and hold the Viber icon until it starts jiggling.
3. Tap on the 'x' to close Viber.
4. Go back to ...
When an iOS application crashes the system generates a crash report
and stores it on your mobile device. The next time you connect your
iPhone to iTunes (when you sync your device in iTunes), iTunes
downloads this crash log to your computer. These cras...
Don't want to keep certain messages? Here's how you can delete them:
A. DELETE A MESSAGE - FROM CONVERSATION SCREEN (INDIVIDUALLY)
1. To delete a message from the conversation screen, tap on the Edit
button at the top right-hand corner of the scr...
HOW TO DELETE A MESSAGE (FROM MAIN MESSAGES SCREEN)
1. Tap on Edit to activate the delete function.
2. Tap on the red round button next to the message you want to erase.
3. Tap on Delete to erase the message. Please note, deleted messages
are ...
At the moment, this feature is not available but will be implemented
in future versions of Viber. Stay tuned for further updates, we have
many more surprises to come!
Stay tuned!
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[...
We are aware of this issue. Viber only sends the SMS one time.
However it is common that if a device has roaming activated, the SMS
is not always registered as received by the cell service provider,
their system will then automatically resend it. This ...
Please follow these instructions to uninstall and reinstall Viber:
1. TO UNINSTALL VIBER, tap and hold the Viber icon on your Home
screen.
2. Once the icon starts jiggling, tap on the 'x' to uninstall.
Please note that uninstalling the Viber appli...
It is always important to have the up to date version of Viber to
ensure that you have the latest fixes as well as the new features when
available.
ANDROID: Will update automatically. You will receive an SMS with the
update link.
IPHONE:
To up...
The Access Code feature was created for identification purposes to
protect our users' identities and ensure that they are the real owners
of the number that they are registering.
Receiving your Access Code via SMS will prevent other users from
obta...
Wait for a few minutes and re-enter the code.
If that didn't work, please wait 12 hours and reinstall Viber to
receive a SMS with a new access code.
Please note that if you have already received an access code at an
earlier date then you can use...
Our authentication system will securely provide you with your Viber
access code.
We will send you an automatic phone call and read out your access
code.
IMPORTANT: This will only work once within a 24 hour period, so
please prepare to write down y...
With the calling/ringing feature, you can now identify if your Viber
call is ringing on your friend's phone.
1. Place a call and view the status under the contact's name or
number.
2. A call will start off with "Calling..." state, which indicates...
A busy screen means that your friend is on another call. They will
receive a missed call notification after they end their call. You can
try again later or they can call you back.
Stay tuned!
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Placing a free call via internet, be it WiFi or 3G, involves quite a
bit of routing, and system updates, especially with international
calls, and is also dependent on the quality of both user's devices.
Also please bear in mind that other applicatio...
In order to remove a contact from the Viber contact list:
1. open the Viber application and click on the "Contacts" tab at the
bottom.
2. Once this is done, select the contact which you wish to delete.
3. When the contact's info page appears, ...
If you tried sending a message but your friend or relative didn't
receive it, and you see a red exclamation mark next to it - you have
the option to retry sending it. Simply follow the instructions below
and you're good to go!
1. Open the message th...
So you've installed Viber, started the set up but got stuck because
the 'Continue' button leads you nowhere. What's next?
Check out the list below for troubleshooting solutions:
1. Make sure that your Internet connection is ON (3G or Wi-Fi).
...
If you receive an alert informing you your notifications are 'Off'
and can not access Viber please follow the instructions and let us
know if the issue persists.
1. On your iPhone device please go to 'Settings'.
2. Tap on 'Notifications'.
3. Tap on ...
WHAT ARE PUSH NOTIFICATIONS?:
Push notification (for iPhone) allows Viber to notify you of any
calls (incoming, missed, etc.) even when Viber is off or in the
background. It will also notify you of friends that just joined Viber.
When setting Viber up...
Download | Terms of Use | Privacy | Copyright
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. iPhone is a trademark of Apple Inc. Android is a trademark of Google Inc. Use of this trademark is subject to Google Permissions.
©2012 Viber Media Inc.
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Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. iPhone is a trademark of Apple Inc. Android is a trademark of Google Inc. Use of this trademark is subject to Google Permissions.
©2012 Viber Media Inc.
Helpdesk powered by Kayako